Customer Service Representative - Cebu

Job Summary

We are looking for a detail-oriented and proactive Customer Service Representative based in Cebu. This role is for pooling, as we're building a strong talent pipeline for upcoming customer support needs. You'll play an important part in delivering exceptional service to our clients through clear communication and a calm, solution-driven approach.

Key Responsibilit

iesRespond promptly and professionally to customer inquiries via phone, email, and ch

at.Resolve customer issues and complaints with a focus on first-call resoluti

on.Maintain accurate and comprehensive records of customer interactio

ns.Collaborate with team members to improve customer service process

es.Provide product and service information to assist customers with their nee

ds.Proactively identify opportunities to enhance the customer experien

ce.Meet or exceed individual and team performance targe

ts.

Required Skills and Qualifica

tionsCollege Graduate with or without BPO experience or Senior High School Graduate/ Completed 2nd year in College with 6 months BPO Exper

ienceMust be conversant in En

glishWilling to Work in Shifting Sch