Customer Service Representative

1-3 Years

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Early Applicant

Job Description

Assist customers with inquiries via phone, email, or chat.
Maintain a high level of professionalism and empathy.
Troubleshoot and resolve product or service issues.
Document customer interactions and feedback accurately.
Collaborate with team members to improve service processes.
Ensure customer satisfaction and promote positive relationships.
Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 1-3 years of experience in customer service or related roles.
Skills and Competencies: Proficient in English, exceptional customer service, strong scheduling abilities, problem-solving expertise, technical skills, and account management.
Responsibilities and Duties: Manage customer inquiries, support back office operations, ensure timely scheduling, and resolve issues efficiently.
Qualities and Traits: Strong work ethic, excellent communication skills, and a proactive attitude.