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Customer Service Representative

1-5 Years
PHP 21,000 - 30,000 per month
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  • Posted 7 days ago
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Job Description

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications:

  • At least HS/SHS Grad
  • Willing to work onsite

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About Company

Job ID: 150982317

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