ASCENTPRO is an HR, Recruitment Services, and Business Process Outsourcing Company located in San Juan City, Philippines, aimed to provide workforce solutions in any vertical or industry.
The RoleYou Will Be Responsible For- Handle incoming calls received from agents and customers
- Establish caller identity and take steps to provide or coordinate service.
- Coordinate with other internal functions to provide service
- Demonstrate the ability to own and resolve problems utilizing skills, tools and client service
- Research required information using available resources
- Manage, resolve, and escalate customer complaints as needed
- Provide customers with accurate product and service information
Ideal Profile- Undergrad (HS Grad, Vocational, Associate Grad) w/ 6mos and above CCE - international experience
- College Grad (any 4 years course) - no required experience preferred 6mos and up CCE
What's on Offer- 12% Night Differential
- Quarterly Incentive Plan
- HMO with 2 dependents (day 1)
- Life Insurance and Retirement Plan after 5 years
