We are looking for a Customer Service Representative to handle inquiries, resolve issues, and ensure customer satisfaction. Strong communication skills, a positive attitude, and multitasking ability are essential. Prior customer service experience is an advantage.
Job Qualifications
- Minimum of 6 months experience in customer service
- Demonstrated ability to provide solutions to customer issues effectively
- Strong interpersonal skills, with a focus on building rapport with clients
- Exceptional patience and resilience in handling customer interactions
- Proficient in English, both written and verbal
Job Responsibilities
- Provide high-quality customer service support to clients through various channels (combination of chats and calls)
- Address customer inquiries and resolve issues in a timely and professional manner
- Identify and recommend solutions to customer problems and concerns
- Maintain a positive and patient demeanor when interacting with customers
- Document customer interactions and feedback for continuous improvement
- Collaborate with team members to enhance service delivery and customer satisfaction
