About The Job
Job Title: Customer Service Representative
Department: Customer Service
Location: Remote
Employment Type: Project-Based - Full Time
Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone.
Salary: USD 3 - 3.75 per hour
Job Summary
We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.
Job Details
- Employment Type: Full-Time Independent Contractor
- Department: Customer Service/Support
- Job Level: Entry Level
- Experience: 1 Years
- Business Model: Direct Sales, E-Commerce
Required Skills
- Soft Skills: Team Management, Problem Solving, Decision-Making, Creativity, Team Collaboration, Relationship Building, Presentation Skills, Active Listening, Teamwork
Responsibilities
- Customer Service – Voice Support
- Assist customers with basic product questions, order processes, shipping details, and website guidance.
- Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
- Handle escalated customer concerns and ensure satisfactory resolutions.
- Customer Service – Non-Voice Support
- Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
- Respond promptly and professionally to customer inquiries and complaints.
- Ensure accurate documentation of interactions and resolutions.
- Customer Account Management
- Assist in managing Reseller Accounts by setting up new accounts in M3.
- Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
- Outbound Lead Generation
- Identify new potential customers to expand brand presence.
- Conduct internet research, outbound calls, and email outreach to generate leads.
Qualifications & Requirements
- Fluent, conversational, and natural English proficiency.
- 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
- Excellent verbal & written communication skills with a professional and empathetic demeanor.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Typing speed of 20+ WPM.
- Ability to work independently and manage time effectively.
- Reliable and punctual.
Why Join Us
- Work in a dynamic and supportive environment.
- Opportunity for career advancement.
- Hands-on training and professional development.
- Competitive hourly pay and benefits.
- If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!
Salary & Benefits
- Pay: Hourly, $ 3.00 – 3.75
- Benefits:
Additional Requirements
- Tech Requirements: Windows or Mac
- Language: English
About The Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
