Job Title: Customer Support Executive
Industry: BPO / Restaurant Support
Experience: Minimum 1Years
Location: Opposite Venice Grand Canal Mall, Bonifacio Global City, Taguig
Job Summary
- We are seeking an experienced Customer Support Executive to manage customer interactions across voice, chat, and email channels for BPO and restaurant operations.
- The role requires handling customer inquiries, resolving complaints, processing orders, and ensuring high levels of customer satisfaction while adhering to service quality standards.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, chat, email, or CRM tools
- Resolve customer issues related to orders, billing, reservations, delivery, refunds, and service complaints
- Provide accurate information about products, services, menus, offers, and policies
- Coordinate with internal teams such as operations, delivery, kitchen, and quality teams for issue resolution
- Maintain detailed and accurate records of customer interactions in CRM systems
- Ensure adherence to SLA, quality metrics, and customer satisfaction benchmarks
- Identify recurring issues and suggest process improvements
- Upsell or cross-sell services/products where applicable
- Handle escalations professionally and ensure timely closure
- Follow company policies, compliance guidelines, and data security standards
Required Skills & Qualifications
- Minimum 1years of experience in Customer Support / BPO / Restaurant Support / Call Center roles
- Strong verbal and written communication skills
- Experience handling customer escalations and complaint resolution
- Familiarity with CRM systems and ticketing tools
- Ability to multitask and work in a fast-paced environment
- Customer-focused mindset with strong problem-solving skills
- Willingness to work in shifts, weekends, or holidays (as required)
Preferred Qualifications
- Prior experience supporting restaurant, food delivery, or hospitality operations
- Knowledge of order management systems (POS, delivery apps, reservation platforms)
- Experience in international voice or non-voice processes
- Basic knowledge of MS Office and reporting tools
Key Competencies
- Customer-centric approach
- Active listening and empathy
- Time management and attention to detail
- Conflict resolution
- Team collaboration
