- With 50k Sign on Bonus for January joiners. Valid until January 18 joiners
- Day 1 HMO benefits w/ 3 FREE Dependents
- Group Life Insurance for Employee
- 5,000 Medicine Reimbursement for employee.
- 15% night differential pay
- SL is convertible into CASH
Requirements
i. Minimum of 12 months Customer Service Representative experience (Advantage Only)
ii. Total of 1 year BPO experience and above (Advantage only)
iii. Must be amenable for 100% work onsite & Night Shift schedule
iii. Good communication Skills
Major Responsibilities
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
Background, skills, experience and qualifications
- Good to fluent in English, both written & verbal
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills, both verbal and written
- Excellent interpersonal
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace, community environment
- Ability to look at situations from several points of view
- Persuasive with details and facts.
- High comfort level working in a diverse environment
