Your Tasks
Main Accountabilities:
Position is responsible to carry out end to end order-to-delivery processes for Ecommerce and Major Key Accounts, including but not limited to order processing, goods flow monitoring inbound and outbound and coordination with external stakeholders, i.e. 3PL and customers. In addition, this role will also be responsible for attending to short-term action plans related to customer response tasks.
Roles And Responsibilities
Order to Delivery
- Receive and consolidate purchase orders from customers.
- SO creation – accurate and on time sales order creation based on the orders received from customers.
- Delivery note and Invoice releasing – On time and accurate DN and invoice creation based on agreed timeline.
- Works with 3PL for dispatch and delivery to accounts.
- Ensure compliance to required customer documentary requirements.
- Performs month end reporting and housekeeping for customer orders.
- Creation and routing for approval of credit unblocking request.
- Coordinates closely internal and external stakeholders to ensure optimal service level.
- Validates 3PL KPIs and works with CS&L Head to conduct regular reviews.
Inventory Management and Planning
- Inventory management of stocks in ECom bins, ensuring optimal service level.
- Works with CS&L Asst. Manager to conduct monthly inventory reconciliation for ECom bins.
- Works with Ecom and customers to get rolling forecast and feeds the information to demand planner.
- Consolidated forecast and perform preliminary CSL checks based on on-hand and in-transit stocks.
- Monitors forecast assumption and feeds the info to demand planner, CS&L, and customer.
- Ensures that account allocation for FOCs/bundles are properly executed, monitored and consumed based on plans.
- Create OOS report/Critical stock report for stakeholder visibility.
- Facilitates the inventory management for Marketing and VAS materials and communicates those decisions to the respective functions.
Customer Response
- Supports local allocation/reservation, as well as VAS planning and execution process, by providing information about product availability (volume & time)
- Local prioritization/allocation schemes
- Publish Air freight tracking report monthly.
- Publish Excess report/Inventory Health report on a monthly basis.
- Provide waste and service level commenting.
Your Profile
Education
University degree
Skills
Background in SAP is a must.
Good attention to details
Excellent communication skills (English)
Good command of MS Office applications (Word, Excel)
Experience
Preferably 2-3 years work experience in customer service, logistics and warehousing related work in FMCG industry.
Basic to intermediate planning experience.
Experience working with outsourced logistics service providers.
Personal attributes
Decisive and result/performance driven
Proactive and collaborative
Is able to work with higher management
Service mind orientation
High cultural adaptability
Location
Based in Metro Manila
