Customer Relations Services Representative (Mall Security)

What to Look Forward to

• Competitive Compensation and Benefits Package
• Opportunity for Career Growth
• 6-day work week
• For a permanent regular position

Job Description

The Customer Relations Services Representative supports the CRS Manager in the implementation of the plans and programs of the CRS department in creating a pleasant atmosphere in the mall by ensuring the safety, security, and well-being of the customers, tenants, and employees.

• Supervises security during promotional events.

• Investigates security incident; identifies and recommends appropriate actions for the removal of all potential threats and hazards, which may cause accidents, injury, or loss of life and property of customers, employees, and the company.

• Monitors efficiency level of security personnel by inspecting security posts regularly.

• Conducts guard mounting.

• Coordinates with Mall Operations and mediates complaints raised by customers, tenants, and employees.

• Regularly checks and monitors traffic and parking situation.

• Represents the CRS Manger in any meetings or functions in the absence of the latter.

• Reports violations of SCMC rules and regulations committed by SCMC employees, contractual or agency personnel, and tenants.

• Checks completeness and correctness of guards Daily Time Records

• Performs other tasks as directed by the CRS Manager or the Division Head.

Education

• Graduate of any four-year course.

Minimum Skills

• With at least a year experience in customer service.

• Has knowledge in safety and security policies and procedures, investigation, reporting, and customer handling.

Work Location

• SM City North EDSA, Quezon City