Do you thrive on managing strategic accounts, unlocking growth opportunities, and helping clients succeed If you're passionate about driving value for both customers and the business, this role is for you.
About the Role
As a Customer Business DevelopmentManager, you will be the trusted partner for our existing clientsowning the relationship end-to-end while identifying opportunities to expand and grow accounts. You'll serve as the primary point of contact for key client matters, align internal teams to deliver results, and play a vital role in driving new business from existing and prospective clients.
What You'll Do
Key Accounts Management
- Build and maintain strong, trust-based relationships with key clients to ensure long-term retention
- Understand client goals, challenges, and industry context to deliver tailored strategic solutions
- Identify account expansion opportunities and execute selling strategies to drive revenue growth
- Act as the main point of contact for all key client concerns, ensuring seamless internal and external communication
- Negotiate contracts, pricing, and commercial terms while balancing profitability and strategic alignment
Client Relationship Building & Issue Resolution
- Proactively resolve client issues and anticipate evolving needs
- Conduct regular account reviews, performance tracking, and strategic planning sessions
- Use data-driven insights (forecasts, performance metrics, trends) to optimize account growth and satisfaction
- Identify retention risks early and implement value-driven mitigation strategies
Capability & Reporting
- Deliver analytical business insights, reports, forecasts, and recommendations to internal stakeholders
- Conduct field-level coaching and training for distributors and sales teams to strengthen execution excellence
What We're Looking For
Experience
- At least 5 years of experience in Institutional Sales, B2B Sales, or Key Accounts Management
- Proven background in client prospecting, customer profiling, negotiation, order management, and relationship management
- Strong business acumen with a clear understanding of customer and market dynamics
Education
- Bachelor's degree in business management, Marketing, Sales, or a related field
Technical Competencies
- Business reviews & executive reporting
- Sales forecasting & pipeline management
- Category and channel strategy alignment
- Customer relationship management (CRM)
- Budget and contract management
Core Competencies
- Excellence: Accountability, achievement, sound business judgment, and risk management
- Innovation: Intellectual curiosity, idea-driven mindset, and continuous improvement
- Teamwork: Strong communication, collaboration, and people-first values
- Customer Focus: Relationship building and delivering meaningful customer value
Why Join Us
- Work with strategic clients and make a real business impact
- Opportunity to grow accounts, influence strategy, and build long-term partnerships
- Collaborative, values-driven culture that supports excellence and innovation
