Creative Designer

About the Client

Postscript is a leading SMS marketing platform for Shopify stores, helping ecommerce brands engage customers and drive revenue through conversational commerce.

The Postscript Plus team specializes in managed SMS marketing services. The List Growth team supports customers and internal teams by creating high-converting, on-brand popups and forms designed to grow email and SMS subscriber lists.

About the Role

We're seeking a Creative Popup Designer to join our Postscript Plus team. In this role, you'll design, build, and maintain high-quality, conversion-focused popups and forms while collaborating with members of the Customer Success team.

You'll work closely with multiple Postscript team members through Slack and Zoom and will support customers across a variety of brands and design needs. This is a remote contractor role, with availability during U.S. working hours (Eastern or Central Time preferred).

Responsibilities

• Design original, on-brand popups and forms and regularly update existing designs based on customer needs and brand guidelines.
• Use Postscript's Popup Editor to build and customize popup designs, including images, copy, layouts, and styling.
• Create and edit digital assets such as images, logos, and other graphics for ecommerce websites.
• Use design tools such as Figma and Photoshop to create and modify digital assets.
• Configure popup behavior and targeting based on customer marketing strategies and goals.
• Manage a high volume of design requests, typically 10–15 requests per week, while supporting additional ad-hoc projects.
• Collaborate with internal teams through Slack, Loom, Notion, and Google Workspace.
• Communicate clearly with team members and respond promptly in an asynchronous work environment.
• Manage multiple projects and competing deadlines while maintaining a high standard of quality.
• Incorporate feedback and make design refinements quickly and effectively.

Requirements

• Experience in ecommerce, web design, digital design, or a related field.
• Strong understanding of UX and design best practices for conversion-focused experiences.
• Strong communication and collaboration skills across teams and departments.
• A strong creative eye with excellent attention to detail in both design and copy.
• Ability to create new designs using existing brand guidelines, brand kits, and website assets.
• Proficiency in Figma, Photoshop, Canva, and Illustrator.
• Familiarity with Typekit/Adobe Fonts and managing web fonts.
• Strong organizational skills and the ability to manage competing priorities and deadlines.
• Ability to follow established brand guidelines while also providing thoughtful creative recommendations.
• Responsive, proactive, and comfortable working in an asynchronous environment.
• Comfortable working with customer feedback and adapting to evolving or ambiguous requirements.
• Bonus: Basic knowledge of CSS.
• Bonus: Understanding of ecommerce marketing funnels and performance marketing.
• Bonus: Experience with ecommerce marketing tools such as Klaviyo and Shopify.

What Success Looks Like

• Consistently delivers high-quality, on-brand, and conversion-focused popup designs.
• Reliably manages a high volume of design requests, with the ability to support 25+ requests per week as needed.
• Works efficiently while maintaining attention to detail and design quality.
• Collaborates effectively with the Postscript team and adapts quickly to changing priorities.
• Takes ownership of projects from design through implementation and refinement.
• Provides a high level of support and ownership for Enterprise-level customers.