Position Overview
The Corporate Communications Manager will lead the development and execution of internal and external communication strategies to strengthen the company's brand, enhance employee engagement, and support organizational goals. This role is pivotal in managing corporate messaging, media relations, executive communications, and crisis communication within a fast-paced BPO environment.
Key Responsibilities
Internal Communications
- Develop and implement communication programs that promote employee engagement, culture-building, and organizational alignment.
- Manage internal communication channels such as newsletters, intranet updates, announcements, and leadership messages.
- Partner with HR, Operations, and senior leadership to support internal campaigns, change management initiatives, and company-wide events.
External Communications
- Oversee the creation and delivery of external-facing content, including press releases, media statements, corporate announcements, and website content.
- Manage relationships with media outlets, industry partners, and external stakeholders to ensure consistent and positive brand visibility.
- Maintain the company's brand identity across all communication materials.
Content Strategy & Development
- Lead the creation of high-quality written content including speeches, talking points, presentations, and communication briefs for senior executives.
- Ensure all communication materials maintain a consistent tone, messaging, and brand alignment.
- Oversee social media presence in collaboration with Marketing teams, ensuring aligned messaging across platforms.
Reputation & Crisis Management
- Develop and execute communication strategies for sensitive situations, ensuring timely, accurate, and well‑managed responses.
- Serve as a key spokesperson or support spokesperson training for leadership as needed.
Project & Stakeholder Management
- Lead communication initiatives for new programs, organizational changes, and corporate events.
- Coordinate cross-functionally to ensure timely and effective delivery of communication plans.
- Track communication performance metrics and provide insights for continuous improvement.
Qualifications
- Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or related field.
- Minimum of 5–7 years experience in corporate communications, preferably in a BPO or fast-paced corporate environment.
- Strong writing, editing, and storytelling skills with a keen attention to detail.
- Experience in media relations, crisis communication, and executive communications.
- Ability to manage multiple projects, work under pressure, and handle sensitive information.
- Strong understanding of digital communication tools, social media management, and brand positioning.
- Excellent interpersonal and stakeholder management skills.
Preferred Skills
- Experience with employer branding initiatives.
- Knowledge of visual communication design or ability to work closely with creative teams.
- Background in developing and implementing communication frameworks in multinational or matrix organizations.
