Position Overview
The Corporate Communications Assistant Manager supports the development and execution of internal and external communication strategies aimed at enhancing the company's brand, strengthening employee engagement, and driving consistent organizational messaging. Working closely with the Communications Manager and cross-functional teams, this role ensures effective communication across multiple channels within a dynamic BPO environment.
Key Responsibilities
Internal Communications
- Support the rollout of internal communication plans that foster employee engagement, culture, and alignment with leadership priorities.
- Develop and manage content for internal channels, including announcements, newsletters, intranet posts, and leadership updates.
- Assist in communication planning for HR campaigns, change management initiatives, and company-wide programs.
External Communications
- Coordinate and draft press releases, corporate announcements, and communication briefs.
- Support media relations activities, including responding to media inquiries and maintaining media contact lists.
- Ensure the company's branding and messaging remain consistent across external communication materials.
Content Creation & Strategy
- Write and edit high-quality communication materials such as talking points, scripts, presentations, and speeches.
- Collaborate with design and marketing teams to produce engaging communication assets (visuals, videos, newsletters, etc.).
- Contribute to social media content planning and publishing in alignment with brand guidelines.
Reputation, Crisis & Executive Support
- Assist in implementing communication protocols during sensitive or crisis situations.
- Support the preparation of executive communication materials and talking points.
- Monitor brand sentiment and report insights for improvement.
Project Coordination & Stakeholder Management
- Coordinate communication initiatives for corporate events, business updates, and employee engagement activities.
- Liaise with internal departments to ensure timely and accurate delivery of communication outputs.
- Track and measure communication effectiveness, providing reports and recommendations.
Qualifications
- Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or related field.
- 3–5 years of experience in corporate communications, public relations, or related roles; BPO experience preferred.
- Strong writing, editing, and storytelling skills with excellent attention to detail.
- Experience in content development, employee communications, and basic media relations.
- Ability to manage multiple deadlines and work effectively in a fast-paced environment.
- Proficiency with communication and digital tools (MS Office, social media platforms, intranet systems).
Preferred Skills
- Familiarity with employer branding or employee engagement initiatives.
- Basic understanding of crisis communication frameworks.
- Experience collaborating with creative teams or agencies.
- Strong interpersonal and stakeholder management skills.
