This position's main responsibility is to administer benefits, compensation, and performance
management requests received in Workday and ServiceNow in a timely manner
Key Responsibilities
- Proper dispatching of requests to co-team members
- Acknowledge and transfer requests which are not within scope of the stream to the
- correct process owners
- Review completeness of the requests by checking employee eligibility and correctness
- of the attached file/s
- Generate ad-hoc reports to meet the service delivery requirements,
- Process scheduled tasks and ensure completion on the agreed deadline
- Coordinate with Third Party Vendors as needed
- Escalate critical issues following the escalation path to avoid risks of breaching the
- Service Agreement with stakeholders
- Provide escalated support from Local People Services for stream specific policies and
- processes that may require coordination with Country Local People Services
- Drive consistent, standardized, and effective service delivery within the stream
- Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
Key Capabilities/Experience
Technical Skills:
o Basic Job Knowledge in Compensation & Benefits
o Communicate effectively both oral and written
o Had experience or handled a work project
o Analytical critical thinker, able to analyze and solve problems, able to balance
pros and cons
Behavioral:
o Stress Management - Ability to handle work pressure and overcome stress
o Motivation highly motivated, does not easily get bored, willingness to perform
o Influencing positive influence on the team, team player, goal oriented
o Customer focus has empathy, good customer service and orientation
Minimum Qualifications
- HR professional with at least 1 to 2 years experience in the field of Compensation and
- Benefits
- Had work experience in a BPO or SSO industry
- Human Resources Management, Psychology, Business Management graduate
- preferred but not required
- Can work with minimal supervision
