Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services
Key Responsibilities:
- Oversee and execute day-to-day collection activities for an assigned portfolio, conducting thorough account reviews to drive timely payments and meet performance targets.
- Proactively follow up on outstanding balances to mitigate bad debt risk and collaborate with order management teams when necessary to prevent service disruptions.
- Identify and promptly escalate high-risk accounts, significant payment delays, or complex disputes to management for appropriate action.
- Address and resolve customer inquiries and billing disputes efficiently through various communication channels to maintain strong customer relationships.
- Contribute to month-end and year-end closing processes by ensuring accounts receivable balances are accurate and reconciled on time.
Qualifications:
- Bachelors degree in Accounting, Finance, Business Administration, or a related field
- Minimum of 3 years experience in Collections or Accounts Receivable
- Experience handling customer disputes and account reconciliations
- Proficiency in SAP and strong Microsoft Excel skills
- Experience working with global stakeholders
- Effective written and verbal communication skills
- Customer service experience is an advantage
- Power BI experience is an advantage
