Overview
We are looking for a Collections Specialist with a litigation and legal background to oversee daily collection operations and ensure team productivity targets are met. The role involves monitoring performance, managing vendor and legal agency relationships, and ensuring compliance with regulatory policies.
The ideal candidate will also handle reporting, support workforce planning, and drive process improvements to enhance overall efficiency and service quality.
What you will do:
- Oversee the Teams day to day collection operations
- Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
- Work-force management
- Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
- Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
- Prepare, Create reports based on teams deliverable and present to management
- Monitor Collection/Legal Agency or Vendor progress/ performance report
- Daily and Weekly Meeting with Vendor
- Ensures quality of service is being provided to the customers/clients
- Ensures regulatory Collection policy and processes were being adhere to
What we are looking for:
- BS degree holder on finance and business, and other related field
- 2 years Work experience as Collection Team Lead or Supervisor
- Experience on Lending Collection is a plus
- Strong drive to achieve goals / targets
