Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Claims Operations Coordinator who will be working with Connext's client in the United States of America.
What's in it for you
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
- Annual Increase
What is the job
The Claims Operations Coordinator is responsible in managing end-to-end documentation, CRM updates, and claims support to ensure accurate, compliant, and timely job processing. The role supports insurance and restoration workflows by coordinating with clients, adjusters, and internal teams to maintain organized records and drive operational efficiency.
Responsibilities:
- Answers inbound calls and serves as the first point of contact, routing inquiries appropriately.
- Completes detailed job intake in CRM (e.g., Lever360), capturing property details, scope, and initial documentation.
- Sends onboarding emails and required forms to customers and third parties and tracks completion.
- Provides timely updates to customers regarding inspections, mitigation, rebuild progress, and job status.
- Prepares after-visit summaries using photos, Matterport links, and field documentation.
- Maintains complete and audit-ready job files, ensuring all documentation is accurate before progressing stages (intake, estimate, production, billing, close).
- Updates CRM records daily, including job notes, contacts, status updates, and communications.
- Uploads and organizes key documents such as lab results, asbestos reports, change orders, estimates, and approvals.
- Ensures consistent file naming, documentation standards, and folder organization.
- Performs quality checks using standardized checklists prior to billing and job closure.
- Maintains claim-related data including carrier, policyholder, claim number, adjuster details, and coverage notes.
- Tracks claim lifecycle stages including intake, inspections, estimates, approvals/denials, supplements, and payments.
- Logs detailed communication with carriers, adjusters, and third parties and sends follow-up summaries as needed.
Qualifications:
- Minimum of three (3) years of experience in administrative support, claims support, or operations coordination.
- Experience in insurance, property restoration, or construction-related environments.
- Experience in using CRM systems (e.g., Lever360 or similar).
- Must have stable employment history.
