Brief Description
Position Overview
Are you the kind of person who thrives on keeping systems running smoothly and projects on track As an Administrative Coordinator supporting Zywave's Carrier Inventory team, you'll be the operational backbone behind internal systems, project tracking, and communication flow. In this role, you'll manage tools like Jira and Confluence, support internal teams with workflow alignment, and ensure projects move seamlessly from intake through billing.
If you're detail-oriented, thrive in fast-paced environments, and enjoy coordinating across teams to make things run smoother we want to hear from you.
Why Should You Apply
This is a unique opportunity to play a central role in a high-impact team at a leading Insurtech company. You'll collaborate across departments, manage essential systems, and help shape the way projects are tracked and delivered. With a strong focus on process improvement, communication, and operational excellence, this role offers the chance to grow your skills in a dynamic, tech-forward environment. Plus, Zywave offers competitive compensation, flexible remote work options, and a culture that values initiative and collaboration.
Key Responsibilities:
System & Workflow Administration
- Manage and maintain Jira dashboards and Confluence spaces.
- Oversee the Support queue by triaging tickets and assigning resources.
- Monitor and reinforce team adoption of processes including proper use of statuses, workflows, and updates.
- Partner with QA to support ticket flow and escalation while maintaining task clarity.
Project Coordination
- Create and manage project entries in our CRM within 24 hours of receipt.
- Ensure alignment between Jira and CRM project records.
- Flag projects ready for final Carrier approval and coordinate communications.
- Support administrative test site setup for Carriers (credential creation, user access).
Reporting & Documentation
- Maintain accurate, up-to-date documentation including SOPs, FAQs, onboarding guides, and contracts.
- Prepare and deliver weekly status reports.
- Assist in compiling metrics for leadership reviews (as needed).
- Produce monthly revenue reports to support billing operations.
Client Notifications
- Manage communications for standard carrier updates (outages, approvals, reminders, etc.).
- Coordinate with internal teams to ensure timely and accurate external messaging.
- Help establish a support communications identity (e.g., TurboRater Support login setup).
Factors for Success:
- You must have 2+ years of experience in administrative coordination, project support, or operations.
- You must have hands-on experience with Jira and Confluence.
- You should be highly organized, detail-oriented, and comfortable managing multiple workstreams.
- You should be a strong communicator with a proactive, team-oriented mindset.
- Familiarity with CRM systems is a strong plus.
Why Work at Zywave
Zywave empowers insurers and brokers to drive profitable growth and thrive in today's escalating risk landscape. Only Zywave delivers a powerful Performance Multiplier, bringing together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences. More than 15,000 insurers, MGAs, agencies, and brokerages trust Zywave to sharpen risk assessment, strengthen client relationships, and enhance operations. Learn more at www.zywave.com.
