Location: Unit No 105 and 106, 10th Floor, Landco Corporate Center - PDCP, JP Laurel Ave. Bajada Barangay 19B (Pob) Davao City , Daval Del Sur 8000
Working Hours / Available shifts:
8:00 pm to 5:00 am (Night Shift - Onsite) Monday to Saturday
Work Setup: Full-time onsite
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Maintain strong client relationships grounded in responsiveness and clarity.
- Monitor account performance against contractual objectives and service metrics.
- Identify upsell and cross-sell opportunities based on client needs.
- Coordinate with operations, finance, and technical teams to ensure delivery accuracy.
- Prepare performance reports, forecasts, and renewal documentation.
- Resolve escalations through structured problem analysis.
- Track revenue pipelines and ensure CRM data integrity.
- Support contract negotiations within approved pricing frameworks.
Qualifications
- Bachelors degree in Business, Marketing, Management, or related field.
- At least 2–4 years of experience in account management, client services, or B2B relationship management.
- Demonstrated ability to manage revenue targets or client portfolios.
- Strong English communication skills, written and verbal.
- Proficiency in CRM systems and spreadsheet-based reporting.
- Ability to work a consistent night shift schedule aligned with international clients.
Preferred Attributes
- Experience handling international or multi-time-zone accounts.
- Exposure to outsourcing, BPO, or technology-enabled services.
- Strong commercial awareness and negotiation discipline.
- Stable employment record with clear performance accountability.
- Comfort working with AI-assisted reporting and analytics tools.
