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stefanini north america and apac

Change Manager

stefanini north america and apac
Philippines
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Job Description

Details:

Job Description

  • Position Summary
    • We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices, ServiceNow configuration and workflow automation, stakeholder coordination, and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience, a strong understanding of change control processes, and the ability to translate business requirements into platform improvements.
  • Key Responsibilities
    • Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
    • Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
    • Design, implement and maintain change models (standard, normal, emergency) and change templates.
    • Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.
    • Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.
    • Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
    • Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.
    • Help Build dashboards and reports (performance, compliance, SLAs, failed changes, emergency change metrics) and present insights to leadership.
    • Ensure compliance with audit and regulatory requirements for change controls and maintain a secure, auditable trail of changes.
Job Requirements

Details:

  • Bachelor's degree or equivalent work experience preferred.
  • Less than 2 years of related experience.
  • With experience in the IT field preferred.
  • ITIL Foundations knowledge a plus but not required.
  • PMP certification a plus but not required.
  • Global business experience preferred.
  • Experience and knowledge of change/project management principles, methodologies and tools.
  • Ability to present and communicate in small and large group settings.
  • Customer Focused with a high degree of professionalism.
  • Ability to work in a team environment, as well as independently.
  • Due to 24x7 global aspect of the customer, must be able to adjust to flexible schedule as required, may require minimal travel.
  • Proficient level and experience in MS Office, Excel MSWord, Outlook, PowerPoint, Vision and Project.
  • Ability to learn new processes quickly and to adapt well to frequent changes.
  • Able to work effectively at all levels in an organization.

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More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It
Employment Type:
Full time

Job ID: 147268593

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Last Updated: 12-05-2026 01:24:02 PM
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