As an Assistant Manager in Change management support the Changer Manager and team, additionally be the one in ensuring projects are delivered efficiently and effectively in end-to-end Change management cycle.
- Participate in client service delivery teams in the active execution of engagements, focusing on the people, technology, behavioral and cultural side of change for large-scale transformations inclusive of org changes, process and technology
- Identify and analyze change impact, assess organizational readiness and support a change management strategy that mitigates risk and maximizes employee engagement
- Create actionable deliverables that support understanding across the organization and stakeholders; managing resistance to change and help ensure user readiness
- Design and deliver solutions that supports organizational change; incorporating the use of behavioral change methods and frameworks and can concisely communicate ideas through PowerPoint and other forms while adjusting style and level of details depending on audience
- Partner with business leaders, stakeholders and project teams to meet business objectives and help ensure deliverables are completed in a timely manner including articulation of complex issues, structuring clear and concise recommendations to a C-level audience
- Foster a culture of continuous improvement, encouraging teams to innovate and optimize processes for better efficiency and effectiveness.
- Translate transformation objectives into clear case for change, change vision, and adoption goals for impacted stakeholder groups.
- Align change activities with program milestones, governance forums, and delivery cadence in coordination with PMO and Agile teams.
- Conduct stakeholder identification, analysis, and segmentation, including persona mapping and impact profiling.
- Support leadership alignment journeys, including sponsor enablement, leadership action planning, and reinforcement mechanisms.
- Operate and manage change networks / change champion models to drive adoption at scale.
- Execute Change Impact Assessments (CIA) to assess role based, process, and technology impacts.
- Design and run business readiness assessments, adoption tracking, and go live readiness checkpoints.
- Develop and execute communication strategies and plans, including targeted messaging by stakeholder group and geography.
- Create high quality communication assets such as leadership messages, email campaigns, intranet content, videos, and go live materials.
- Coordinate change communications with program, technology, and business workstreams to ensure consistency and clarity.
- Conduct Training Needs Analysis (TNA) and support development of training strategies aligned to user roles and adoption risks.
- Oversee creation of training materials, deployment plans, and train the trainer models.
- Stakeholder Identification, Analysis, Engagement Approach and Plan and Identify stakeholders and drive targeted engagement
- Define Leadership Journey and enable sponsors and leaders to lead change
- Training Strategy Creation / Documentation / Rollout Plan Design and manage role-based training rollout
Mandatory technical & functional skills
- The candidate should have hands-on experience with the following work activities in the role of an Enterprise or Organization Change Manager.
- Strong analytical skills with the ability to develop detailed project plans and monitor key performance indicators.
- Expertise in managing project changes, scope adjustments, and should be a leader in owning things and lead the program
Preferred technical & functional skills
- The candidate should have hands-on experience with the following - Enterprise Change Management / Organization Change Management / Behavioral Change Management
