Serve as the first line of support for MindFi members through email, phone, and live chat, providing timely and empathetic assistance.
Handle a wide range of customer queries, complaints, account issues, and service-related concerns, ensuring clear communication and effective resolution.
Conduct basic technical troubleshooting (e.g., app issues, login problems, device compatibility) and escalate complex technical problems to the appropriate teams.
Build rapport with members by communicating in a warm, friendly, and professional manner to create exceptional service experiences.
Maintain accurate records of interactions, follow-ups, and resolutions in customer support systems.
Collaborate with the Content and Operations teams to support event logistics, community activities, and engagement initiatives in MindFi's forums.
Requirements
Bachelor's Degree
Fluent in English, written and spoken. Extra languages are a plus
2 to 5 years of experience in a call center or customer support role
Excellent active listening and verbal communication skills
Strong problem-solving and conflict resolution abilities, with the capability to synthesize information
Ability to multitask, manage time effectively, and prioritize tasks
Keen attention to detail
Proficiency in Google Workspace, customer support software, phone call systems, and live chat platforms
Ability to quickly learn and adapt to new technologies and software
Particulars
Work from Home setup, laptop not provided
Willing to work on rotating shifts, including night shifts
