Description
PositionOverview
This role blendsproject management discipline,operational oversight, andsystems stewardshipto ensure that all marketing work flows smoothly from concept to delivery.
This person owns theprocesses, workflows, systems, timelines, and cross-functional coordinationthat enable our marketing team to perform at its best. They ensure that every project — from recruitment campaigns to brand initiatives — is structured, aligned, tracked, and executed with precision.
Key Responsibilities
- Operational Leadership & Workflow Ownership
- Serve as the primary owner of marketing processes, ensuring that workflows are clear, predictable, and consistently applied across all teams.
- Build,maintain, and enhance SOPs for project intake, approvals, QA, version control, and cross-team collaboration.
- Manage and improve organizational systems (SharePoint, Google Drive, Canva libraries, CMS tools), ensuring structured folders,accuratemetadata, and strong asset governance.
- Introduce operational improvements that reduce friction, increase efficiency, and support long-term scalability.
- End-to-End Project Management
- Lead the full project lifecycle for marketing initiatives — from intake and scoping to planning, execution, review, and launch.
- Develop project plans with clear timelines, tasks, dependencies, and resource needs.
- Monitor progress and proactively communicate risks, delays, or changes in scope.
- Facilitate project alignment with design, digital, recruitment marketing, communications, brand, and external partners.
- Keep stakeholders informed with structured updates, dashboards, and documentation.
- Systems Management & Operational Tools Administration
- Act as the team's power user and administrator of platforms such as Microsoft365, SharePoint, Canva, Google Workspace, and other workflow tools.
- Build workflows, automations, templates, and dashboards that support project visibility and team productivity.
- Ensure operational systemsremainorganized, user-friendly, and aligned to marketing best practices.
- Train team members on tool functionality, updating processes as tools evolve.
- Quality Assurance (QA) & Accuracy Control
- Conduct thorough QA reviews across deliverables — validating links, accuracy, formatting, brand consistency, technical readiness, and completeness prior to launch.
- Maintain comprehensive QA frameworks and version‑control standards that protect the quality and reliability of all marketing outputs.
- Act as the final checkpoint for accuracy, ensuring deliverables meetClarvida'sstandards without the need for secondary review.
- Cross‑Functional Alignment & Account Management
- Partner closely with internal teams to coordinate requests, clarify expectations, and ensure everyone is aligned on project goals.
- Provide structured communication, clear timelines, and organized documentation to keep teams on the same page.
- Manage relationships with external vendors, ensuringtimelyandaccuratehandoff of assets, briefs, and deliverables.
- Support meeting facilitation by preparing agendas, capturing action items, and driving accountability through completion.
- Reporting, Documentation & Continuous Improvement
- Develop and deliver operational reports, project summaries, and progress dashboards for leadership and stakeholders.
- Maintain detailed documentation of project histories, approvals, decisions, and required records.
- Identifypatterns, bottlenecks, and opportunities for improvement — andleadthe implementation of solutions.
- Helpmaintaina healthy team rhythm byestablishingstandards for communication, task follow‑through, and process predictability.
Qualifications
Required
- 3–6 years of experience inproject management, marketing operations, PMO roles, or creative operations.
- StrongproficiencyinMicrosoft365(or similar platforms), SharePoint,Canva,Google Workspace, and workflow management tools.
- Proven ability to manage complex, cross-functional projects from start to finish.
- Deep understanding of marketing workflows, content production, and campaign processes.
- Exceptional organizational, prioritization, and documentation skills.
- Excellent communication and stakeholder management skills.
- Ability tooperateindependently, manage competing priorities, andmaintainattention to detail in a fast-paced environment.
Preferred
- Experience supporting marketing, design,recruitmentmarketing, or digital teams.
- Familiarity with CMS platforms, CRM systems, or analytics dashboards.
- Certifications such as PMP, ScrumMaster, Agile, or Marketing Ops credentialsisa bonus.
Soft Skills for Success
- Structured Thinker:Brings order and clarity to complex tasks and workflows.
- Proactive Leader:Anticipatesneeds,identifiesrisks early, and proposes thoughtful solutions.
- Collaborative Partner:Builds trust and alignment through communication, consistency, and reliability.
- Detail‑Driven:Maintainsaccuracy even when managing multiple concurrent projects.
- Mission‑Aligned:Motivated by work that supports communities, families, and care providers across the U.S.
