Handle inbound and outbound calls efficiently and professionally.
Provide excellent customer service to address inquiries and resolve issues.
Utilize Salesforce and other tools to document customer interactions.
Maintain a high level of product knowledge to enhance customer experience.
Collaborate with team members to improve processes and customer satisfaction.
Requirements
Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years
Skills and Competencies: Proficient in English language, strong customer service skills, experience with Salesforce, familiarity with call center operations
Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
Qualities and Traits: Excellent communication skills, strong problem-solving abilities, and a positive attitude
