Call Center Representative
Call Center Representative
metacom careers- Posted 4 days ago
- Be among the first 10 applicants
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information on products and services.
- Handle complaints and resolve issues efficiently.
- Maintain a positive attitude and foster good relationships with customers.
- Document customer interactions and feedback for quality assurance.
- Educational Qualifications: Bachelor's degree in a relevant field
- Experience Level: 0–2 years
- Skills and Competencies: Excellent English language skills
- Skills and Competencies: Strong customer service orientation
- Skills and Competencies: Effective problem-solving abilities
- Qualities and Traits: Team player with excellent interpersonal skills
- Skills and Competencies: Familiar with call center operations and scheduling
More Info
Key Skills
About Company
Skills:
Problem-solving abilities, Proficient in English Language, Customer Service Skills
Skills:
Digital lead management systems, Call center phone systems, Internal communication and collaboration tools, crm software, Appointment scheduling and dispatching platforms
Skills:
call center operations, Salesforce, customer service
Skills:
CRM software experience, Fluent In English, Active Listening, Problem-solving