The Responsibilities:
Business Requirements Gathering
- Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
- Translate business requirements into clear and actionable BI project specifications
Data Collection and Analysis
- Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
- Analyze data to identify trends, patterns, and insights that can address business opportunities Performance Monitoring
- Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations
Visual Presentation
- Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
- Present findings such as business insights and recommendations to leaders and decision-makers
Problem-Solving
- Identifying issues and opportunities within the business through data analysis and recommending solutions
Collaboration
- Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
- Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights
Innovation
- Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities
Knowledge, Skill Set & Qualifications Required (External)
- Bachelor's degree in Business, Data Science, Analytics, or a related field
- 2-3 years of Call Center experience
- Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
- Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
- Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
- Great analytical, critical thinking and problem-solving abilities
- Strong adaptability and capacity to work in fast-paced environments
- In-depth understanding of organization data flow and its use in management decision-making
- Must be a self-motivator and self-starter
- Experience in developing data driven business solutions that drive business outcomes
- Knowledge in project management to manage and prioritize tasks effectively
- Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus
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