JOB DESCRIPTION
The Business Development Specialist focuses on helping the BD Group for initiatives to increase company revenue, especially growing business with existing clients.
PRIMARY DUTIES & RESPONSIBILITIES
- Develop client intelligence including research on client news, maintenance of updated information, and analysis of client engagements to discover and strategize potential business growth opportunities encouraging cross selling among service lines.
- Lead and manage client satisfaction process to understand customer feedback, drive improvements, and maximize client loyalty as brand promoters.
- Lead and manage client segmentation process to profile clients and develop programs to engage them.
- Coordinate and monitor relationship management with existing clients especially key accounts, creating innovative ways to strengthen engagement with clients.
- Write client success case studiesor feature articles to demonstrate how the Firm's services created value for the client in solving their challenges or supporting their aspirations.
- Support data cleaning, alignment, analytics, and governance and support client win workflow in assisting engagement teams in their pursuit and supporting client inquiries and procurement.
- Develop dashboards, infographics, or presentations showcasing credentials, experience, and profiles.
- Readily assist needs of Practice engagement teams/project teams, coordinate updates and monitoring of BD activities with Partners, managers, and their executive assistants, and coordinate with other units and teams in planning and executing events, projects and other initiatives.
- Produce timely and quality reports, presentations, and recommendations to internal and external stakeholders
- Draft or update process documentation or tools, provide suggestions for policies, and maintain monitoring on client growth related activities
- Deliver and provide administrative support, coordination, and ad-hoc requests such as business card printing, filing of forms, drafting minutes, meeting attendance, accreditation support, etc.
- Meet performance targets and deliver activities in the operating plan
QUALIFICATION
- Bachelor's degree in Business, Accountancy, Management, Social Studies, or other related fields
- Preferred competencies on data analytics, project management, research, and case study writing / business feature writing
- Proficient in MS Tools (Word, Excel, and PowerPoint)
- B2B experience is preferred
PREFERRED QUALIFICATIONS
- Excellent work ethic and responsible contributor to the team
- Exemplary verbal / written communication skills to deliver compelling messages
- Strong interpersonal, leadership, organization, and time management skills
- Desire and ability to learn and adapt fast and agile in responding to various scenarios
Must have consultative selling skills and strong business sense
