Business Analyst

ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 13,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,500 clients across the carrier, broker, and MGA segments – consistently earning a 96%+ client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2025 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 16 times since 2009.

Job Summary

We are seeking a detail-oriented and analytical Business Analyst to support reporting, data analysis, and operational insights within the organization. The ideal candidate should have strong experience in Excel-based reporting, dashboard creation, and data management, preferably within a BPO environment. This role requires someone who can efficiently manage repetitive reporting tasks while continuously identifying opportunities for process improvement and automation.

Key Responsibilities

• Prepare, analyze, and send operational and client reports accurately and on time
• Manage and maintain manual Excel-based reporting processes
• Create dashboards and reports using Power BI and other reporting tools
• Support reporting automation and process improvement initiatives
• Ensure data accuracy, integrity, and consistency across reports
• Analyze trends and provide actionable insights to stakeholders
• Collaborate with operations and other teams to address reporting requirements
• Meet strict reporting deadlines and manage multiple priorities effectively

Qualifications

• Advanced proficiency in Microsoft Excel (required)
• Experience with Power BI (required / strong advantage)
• Experience with Smartsheet (preferred)
• 2–4 years of experience in reporting, MIS, or data analysis
• BPO industry experience is preferred
• Experience preparing and sending operational/client reports
• Experience handling manual Excel-based reporting
• Exposure to automation tools or dashboard development is a strong advantage

Skills & Competencies

• Strong attention to detail and accuracy
• Excellent analytical and problem-solving skills
• Ability to manage repetitive tasks while identifying improvements
• Strong time management and ability to meet deadlines
• Willingness to learn and implement automation solutions
• Good communication and stakeholder management skills

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee