Address Brand Protection Compliance inquires and escalate to management when appropriate
Provide technical brand protection guidance via team run book procedures
Provide first level customer support to address brand issues and provide remediation guidance to ensure potential liabilities have been mitigated
Leverage vendor tools to identify brand compliance workloads and confirm violations through the collection of appropriate evidence
Maintain a basic understanding of card brands, sponsor banks, company product and market evolution, current credit policies, and other industry changes, including but not limited to FDA, FCC, and other government regulations, public impacting factors, vendor provided education, and etc.
Provide external merchant and internal stakeholder consultations in accordance with card brand compliance regulations
Maintain merchants High Risk Registration Accreditation status for all impacted merchants
Support the Operational Compliance Team via providing all necessary reporting
Minimum Qualifications:
Must be open to working onsite at Vertis North, Quezon City
Bachelor's Degree or relevant experience
One to two years detailed card industry experience dealing with the card brands, networks, vendors and operational areas a plus
Working knowledge of card brand/ payment processing industry
Excellent verbal, listening and written communication skills
Ability to support a cohesive team environment
Willingness to actively collaborate with peers / leaders in support of business initiatives
High Initiative, self-starter, and self-motivated
Ability to work in a fast paced environment where priorities change quickly and often
Ability to evaluate information and provide risk based assessments
Experience in Payments Compliance with a Customer Satisfaction emphasis preferred
Internal GPN / HPS / TSYS Systems knowledge a plus
