About Us
ShipERP, a leading multi-carrier shipping software provider, is dedicated to fostering digital supply chain transformation for companies, from privately held businesses to large, global enterprises. ShipERP's flagship product delivers multi-carrier rate shopping, tracking, and proof of delivery for streamlined business processes and a strong return on investment. With extensive supply chain expertise, ShipERP has helped clients streamline their business processes and eliminate inefficiencies. Our best-in-class services team are implementation experts with 15+ years of experience in logistics execution and transportation, with an emphasis in parcel shipping technology.
Responsibilities
The Billing Specialist is responsible for ensuring accurate and timely billing of customer accounts. This position supports the month-end billing process, assists with collections for assigned accounts, and resolves billing discrepancies related to purchase orders, statement of work, and other contract documentation. The Billing Specialist also provides administrative and analytical support to the Billing Supervisor to help maintain efficient billing operations and strong customer relationships.
- Prepare and process monthly customer invoices accurately and on schedule.
- Perform month-end billing activities ensuring all transactions are properly recorded.
- Monitor and follow up on outstanding customer balances assists with collections for assigned accounts.
- Investigate and resolve billing issues related to purchase order statement of work and contract terms.
- Collaborate with internal teams, project management, and finance to ensure billing accuracy and compliance with agreement.
- Maintain documentation for all building transactions and adjustments.
- Assist in reconciliation of billing data between ERP systems and customer requirements.
- Support the Billing Supervisor and reporting, audits, and continuous process improvement initiatives.
- Provide prompt and professional responses to customer billing inquiries.
- Assist with ad hoc billing projects and process enhancements as assigned.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent work experience).
- 5 years of experience in billing, accounts receivable, or general accounting.
- Strong understanding of billing procedures, account reconciliation, and financial documentation.
- Familiarity with complex billing structures such as project-based, milestone, or subscription billing.
- Advanced Excel skills (pivot tables, VLOOKUPs, data analysis).
- Experience with automation tools or system integration for billing processes.
- Proficiency with Microsoft Excel and other MS Office applications.
- Experience using ERP systems (e.g., SAP, NetSuite, Oracle, QuickBooks, or similar).
- Excellent attention to detail and accuracy.
- Strong analytical mindset with a focus on process improvement and efficiency.
- Customer service orientation with the ability to handle escalated billing issues.
- Strong organizational and time management skills to meet tight deadlines.
- Excellent communication and interpersonal skills for working with customers and internal teams.
- Ability to identify and resolve discrepancies quickly and effectively.
- High level of integrity and confidentiality in handling financial data.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
ShipERP is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.
