Job Description
Job Description
EIL Global is looking for an experienced L1 Service Desk professional to join our team for a full-time onsite project in Manila, Philippines.
Location: Taguig, Metro Manila (Work from Office)
Type: Independent Contractor
Experience: 34 years
Language: Fluent in Mandarin / Korean / Japanese (speaking, reading, writing any one language) + Good English
Role Responsibilities:
Provide IT Infrastructure support including troubleshooting hardware, software, OS, and network issues.
Hands-on experience with Windows & Mac OS, Active Directory, Messaging, and User Profile Administration.
Application installation/uninstallation, Outlook & MS Office troubleshooting.
Support end-users with laptops, desktops, MFDs, mobiles, and tablets. Work with ticketing tools such as ServiceNow / Remedy.
Handle PC setup, configuration, and break-fix activities
Requirements:
34 years of experience in IT support / Service Desk / System or Network Admin
Strong understanding of PC setup, configuration, and break-fix activities.
Excellent customer management, communication, and interpersonal skills.
Able to work independently and meet deadlines
MCP / ITIL certification is a plus (not mandatory)
Local candidates currently in the Philippines only
