Job Description
This role will be based out of
Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.
Job Summary
The Associate Support Specialist manages the delivery of services to global clients to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. This role provides day‑to‑day client advice and support for Investor Relations (IR) and Public Relations (PR) needs, while building and maintaining strong client relationships. The position involves handling multiple tasks in a fast‑paced environment and collaborating closely with cross‑functional teams.
Key Responsibilities
- Provide day‑to‑day client support and guidance while maintaining strong client relationships
- Respond to client inquiries via phone, email, and chat in a timely and professional manner
- Manage and prioritize multiple client requests during high‑volume periods
- Assist in resolving basic production or client support issues and escalate more complex cases to senior team members
- Support business owners and stakeholders in defining business and system requirements under general direction
- Communicate client requirements clearly to operational and internal teams
- Perform administrative tasks including account and user maintenance
- Ensure SLAs and KPIs are met through effective case handling and follow‑through
- Collaborate closely with teammates and contribute to a positive team environment
- Work occasional overtime during peak periods as business needs require
Minimum Qualifications
Education
- Bachelor's degree from an accredited college or university required
- Equivalent relevant work experience may be considered in lieu of a degree
Experience
- At least 1 year of experience in a client‑facing or customer support role
- Experience supporting complex products or services is a plus
Skills & Competencies
- Strong multitasking and time‑management skills in a busy, service‑driven environment
- Clear and professional verbal and written communication skills
- Strong customer service orientation and problem‑solving skills
- Ability to follow established processes and use sound judgment to resolve standard issues
- Comfortable learning and using various technology tools and internal platforms
- Salesforce or Intercom experience is a nice to have, but not required
- Collaborative mindset with the ability to work effectively within a team
Work Schedule & Setup
- Fixed shift: 5:00 AM – 2:00 PM US Eastern Time
- During the training period (approximately 3 months), the new hire may be required to temporarily adjust their schedule to align with the lead trainer's hours
- Hybrid work setup based in Makati
Who is Notified
We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations, content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.
Why work for Notified
- Global collaboration with team members in 17 countries
- Opportunities to innovate and grow!
- Comprehensive health benefits and wellness programs
- Quarterly recognition awards
- Curated learning libraries offering over 8,000 free courses
- Flexibility to work from home on Mondays and Fridays
- Diversity is celebrated and supported inclusive Employee Resource Groups
- What's next Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.
- At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer, and no part of this advertisement is intended to discriminate on any grounds.
Best In Class!
- Best Press Release Distribution Company, MarTech Breakthrough Awards
- PR Innovation of the Year, Gold Stevie® Winner, 2023 American Business Awards
- Marketing/Public Relations Solution, Gold Stevie® Winner, 2023 American Business Awards
