Job Summary
JOB DESCRIPTION
Servicing both internal and external customers across the world, assisting Sales/Account Management Team with pre-contract tasks, such as creating accounts & entering opportunity and quote info into relevant systems. Delivering excellent customer service while resolving client billing inquiries by phone and e-mail in an accurate and timely manner. Team acts as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams.
Essential Duties
- Support the order-to-bill process by:
- Owning the creation and approval of accounts with speed and accuracy.
- Processing account updates, invoices and credits.
- Researching and obtaining information required to resolve billing issues.
- Field client billing queries, coordinate resolution with stakeholders, provide clients with regular updates until resolution is met.
- Partner with Account Management Team on specific client cases to understand client asset portfolio and billing.
- Work within agreed processes to ensure issues are resolved promptly in order to enhance the customer experience.
Minimum Qualifications
EDUCATION & TRAINING
- High school diploma or GED required.
- Associate's degree in business administration, accounting, finance, or a related field preferred.
- Experience working in and improving upon an order-to-bill workflow OR comparable experience in a Finance/Purchasing/Customer Service role.
- Amenable to work on NIGHT SHIFT | US Eastern Time
Skills & Knowledge
- Strong Excel skills, familiarity with MS Office (Word, Outlook) and ability to learn new systems quickly.
- Excellent communication skills both written and oral with great telephone manner.
- Excellent Customer Service skills.
This role will be based out of
Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.
Who is Notified
We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations, content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.
Why work for Notified
- Global collaboration with team members in 17 countries
- Opportunities to innovate and grow!
- Comprehensive health benefits and wellness programs
- Quarterly recognition awards
- Curated learning libraries offering over 8,000 free courses
- Flexibility to work from home on Mondays and Fridays
- Diversity is celebrated and supported inclusive Employee Resource Groups
- What's next Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.
- At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.
Best In Class!
- Best Press Release Distribution Company, MarTech Breakthrough Awards
- PR Innovation of the Year, Gold Stevie® Winner, 2023 American Business Awards
- Marketing/Public Relations Solution, Gold Stevie® Winner, 2023 American Business Awards
