Job Title: Operations Assistant Manager
Location: Alabang
Shift: GY Shift | Full Onsite
Job Details:
Must have/Non-negotiables:
- 2 years of pure INSURANCE EXPERIENCE (billing, account management, or policy servicing).
- Minimum 23 years of contact center experience, with at least 1 year in leadership role/supervisory
- Excellent analytical, communication, and documentation skills.
- Amenable to start on February 13th.
- Strong knowledge of insurance billing processes and ECC account management.
Good to have:
- Bachelor's degree preferred; equivalent work experience accepted
- Excellent analytical, communication, and documentation skills.
- Proficiency in MS Office, QA tools, and CRM/contact center systems.
- Detail-oriented with the ability to identify trends and recommend solutions.
Benefits:
- Competitive salary above industry standards
- ANNUAL RETENTION BONUS amounting to 100k to reward your loyalty and performance
- Comprehensive HMO coverage starting just 9 days after joining
- Exciting growth opportunities with clear career progression on our new Insurance account
