Operations Assistant Manager - Insurance

Job Title: Operations Assistant Manager

Account: Insurance

Salary: up to 65K (please endorse even if 70-75K)

Work location/Set up: Onsite at Alabang

Shift Schedule: GY

HC: 1

SD: 13-Feb

Qualifications :

Bachelor's degree preferred; equivalent work experience accepted.

At least 2 years of pure insurance experience (billing, account management, or policy servicing).

Minimum 23 years of contact center experience, with at least 1 year in a leadership/supervisory role.

Strong knowledge of insurance billing processes and ECC account management.

Excellent analytical, communication, and documentation skills.

Proficiency in MS Office, QA tools, and CRM/contact center systems.

Detail-oriented with the ability to identify trends and recommend solutions.

Must have prior BPO experience.

Pre-Screening Notes:

Educational Attainment:

Years of Insurance Experience:

Years of Contact Center Experience:

Years of Leadership/Supervisory Experience:

Last Drawn Salary:

Expected Salary: