Job Description
Summary:
As a Technology Support Engineer, you will engage in a variety of tasks aimed at resolving incidents and problems across multiple business system components. Your typical day will involve collaborating with team members to ensure operational stability, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting efforts. You will also work closely with vendors and service management teams to analyze and resolve issues effectively.
Roles & Responsibilities:
Expected to build Knowledge and support the team.
Participate in Problem Solving discussions.
Assist in the creation and implementation of Requests for Change to improve system functionality.
Update and maintain knowledge base articles to facilitate effective troubleshooting.
Collaborate with vendors to address and resolve technical issues.
Engage with service management teams to analyze incidents and provide solutions.
Contribute to the development of best practices for incident management and resolution.
Support team members in their professional development and knowledge sharing.
Professional & Technical Skills:
Required Skill: Expert proficiency in Service Desk Voice Support.
Strong communication skills to effectively interact with clients and team members.
Ability to analyze and troubleshoot technical issues in a timely manner.
Familiarity with incident management systems and processes.
Experience in providing customer support in a technical environment.
Additional Information:
The candidate should have less than 1 year of experience in Service Desk Voice Support.
This position is based at our Manila office.
