Search Jobs
Search by job, company or skills
Search by job, company or skills
Job Title
Application Support Engineer
Role Summary
We are looking for a customer focused Application Support Engineer with experience or strong interest in the Travel Airlines and GDS Global Distribution Systems domain The role involves providing 24x7 production support for business critical applications ensuring high availability quick issue resolution and excellent customer experience
The ideal candidate is comfortable working in shift based operations follows SOP driven processes and collaborates closely with L2L3 teams to resolve incidents and continuously improve service quality
Key Responsibilities
Provide Level 1 application support for travel airline and GDS based applications
Experience in GDS systems such as Amadeus Abacus Galileo Sabre Travelport Very Critical
Monitor application health alerts and workgroup queues proactively identify and respond to issues
Log triage and resolve incidents and service requests within agreed SLAs using ITSM tools
Follow standard operating procedures SOPs scripts handbooks and or runbooks for consistent issue handling
Perform initial root cause analysis and escalate unresolved issues to L2L3 teams with complete diagnostics
Communicate clearly with customers and stakeholders providing timely and accurate updates
Support customerfacing travel applications used by agents and corporate clients ensuring minimal disruption to business operations
Identify recurring issues and trends and provide feedback to improve processes automation and knowledge articles
Participate in major incident bridges shift handovers and daily operational reviews
Ensure compliance with security audit and operational guidelines
Required Skills Competencies
Core Skills
Strong ability to multitask and work in a high volume shift based support environment
Good problem solving and analytical skills with strong attention to detail
Clear verbal and written communication skills
Customer centric mindset with the ability to remain calm under pressure
Quick learner with the ability to understand front office airline and travel applications
Working knowledge of incident problem and service request management processes
Participation in major incident P1P2 bridges
Knowledge documentation and SOP updates
Automation awareness and continuous improvement mindset
Domain Skills Must Have
Business Travel domain knowledge including airline operations or travel technology platforms
Understanding booking flows ticketing PNRs profiles or travel content systems
ITIL awareness or certification
Behavioral Professional Skills
Strong prioritization and time management skills
Ability to work effectively in a team oriented collaborative environment
Willingness to work in rotational shifts including weekends and holidays
Proactive attitude toward continuous improvement and learning
Work Environment
24x7 rotational shifts including weekends and public holidays
Fast paced environment with high customer interaction and business critical systems
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. LTIMindtree is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, ethnicity, nationality, gender, gender identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law. Please note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge candidates any registration fees or other fees for appearing in interviews or securing employment/internships. Candidates are solely responsible for verifying the credentials of any agency or consultant claiming to work with LTIMindtree for recruitment purposes. Please note that anyone relying on representations made by fraudulent employment agencies/consultant does so at their own risk. LTIMindtree disclaims any liability for loss or damage suffered as a result of such actions. For more info, please visit ltimindtree.com.
Website
https://ltimindtree.com
Job ID: 145814885
