Application Support Engineer

Job Description :

Join our Technology Operations Group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement, working in a collaborative environment that encourages diversity of thought and creative solutions.

Job Summary:

As a Application Support Engineer within the Securities Services team, you will support the development of innovative pricing, risk, and trade management tools across all asset classes and financial instruments. You will work on complex problems at the intersection of finance and technology, partnering closely with clients to shape the product roadmap and influence the commercialization strategy. This role offers an exciting opportunity for a talented engineer with an entrepreneurial spirit in a fast-paced, client-facing environment.

Job Responsibilities:

• Providing business facing technology support to business and operations groups across the Asia Pacific region.

• Working within a follow-the-sun support model with global counterparts

• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment

• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Required Qualifications, Capabilities, and Skills:

• Degree in Engineering or Computer Science or equivalent experience

• 4+ Years of experience in Technology for Financial and Banking sector

• Functional and technical skills in domain: Trade Life cycle to settlement, Position Management, Valuation, Asset Servicing

• Support Management skills: Design and Use Monitoring Dashboards for day to day Support, Generate Service KPIs, reports on service stability and performance, Log & Message bus monitoring: Splunk ELK Geneos AppDynamics, DynaTrace.

• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages

Preferred Qualifications, Capabilities, and Skills:

• Experience supporting Linux and RDBMS based applications.

• Scripting languages such as: Perl, Python, Linux/UNIX shell

• Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake

• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos

• Schedulers - Control-M / Autosys

• Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog

• Prior experience in JAVA development is a plus

• Expertise in Excel, Macro and PowerPoint will be an advantage