The Role
Under the leadership of the Application Support manager, you will be onboarded remotely into
a small team, and will be required to perform a variety of activities, mainly:
- Develop a trusted analyst relationship with developers and product manager through effective communication and efficient and clear requirements and testing.
- Attend various team meetings as appropriate to present status and feedback on requirements issues as well as other internal processes.
- Contribute to the processes and solutions to meet our technical needs.
- Consult with other business analysts and developers to identify resolutions to business needs and other related platforms.
- Provide technical and general application function/feature support for clients from e- mail, phone, and customer portal inquiries.
- Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements.
- Define and update regression tests and smoke tests as needed.
- Follow the firm's business processes, protocols and quality standards in the development and deployment of solutions.
Qualification:
- 2-3 years of relevant experience as IT Service desk or Application Support Analyst
- Excellent oral and written communication skills
- Strong client service orientation
- Has experience working within SLAs
- Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate.
- Familiarity with standard web front-end technologies Microsoft Sharepoint based application is a plus.
- Self-motivated and ability to remain focused on assigned products.
- Committed to quality and continuous improvement.
- Desire to learn, accept new challenges and have fun.
- Ability to work extended hours as needed.
- Bachelors Degree
