About the Role
- Develop a trusted analyst relationship with developers and product manager through effective communication and efficient and clear requirements and testing.
- Attend various team meetings as appropriate to present status and feedback on requirements issues as well as other internal processes.
- Contribute to the processes and solutions to meet our technical needs.
- Consult with other business analysts and developers to identify resolutions to business needs and other related platforms.
- Provide technical and general application function/feature support for clients from e-mail, phone, and customer portal inquiries.
- Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements.
- Define and update regression tests and smoke tests as needed.
- Follow the firm's business processes, protocols and quality standards in the development and deployment of solutions.
- Partner and communicate effectively in a team environment with consultants, developers, and other team members.
- Participate in local and international meetings as requested.
- Tracks the progress of client incidents/tickets and communicates status to Team Lead or to Global Client Support Manager or to client as appropriate.
- Take ownership of all client interactions entering via the client support infrastructure, identify potential application issues, utilize appropriate follow-through, log all client interactions, and escalate for resolution.
Job Requirements:
We are looking for a logical thinker who is well organised, motivated to enjoy diverse duties
and a strong desire to learn quickly and gain responsibility, with a keen interest in technology
and software.
If this sounds like you, you must have:
- Bachelors Degree
- 2-3 years of relevant experience as IT Service desk or Application Support Analyst
- Excellent oral and written communication skills
- Strong client service orientation
- Has experience working within SLAs
- Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate.
- Familiarity with standard web front-end technologies - Microsoft Sharepoint based application is a plus.
- Self-motivated and ability to remain focused on assigned products.
- Committed to quality and continuous improvement.
Work Setup: Hybrid (3x RTO)
Work Location: BGC Taguig City
Work Schedule: Night Shift
Contract Duration: March - December 2026
