Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance.Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting.
Will act as subject matter expert on tools, programs and applications unique to the client environment.
Will act as the go-to resource who helps resolve complex issues
Will match project priorities to industry best practices
Provide training to consultant teams and end users as needed
Ensuring that KB articles are accurate and sufficient for 1st level support
Where necessary, writing, amending or removing KB articles
Participate in the creation of training material
Track and document process changes and ad hoc reporting requirements
Lead continuous improvement actions
Train, mentor, and coordinate the activities of other members of the team
Job Requirements
Details:
Mandatory Skills:-
Skills, Licenses, Knowledge, Education And Training Requirements:
Must Have 5+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing.
Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery.
Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service.
Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc.,
Auto Assessment using compatibility test tools for Windows transformation projects.
Very good scripting skills in vbs, Wise Script and batch scripting.
Work with internal development teams to understand and be an SME on how best to deliver required functionality.
Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications.
Provide IT application operations, support, and troubleshooting of technology issues desktop application components.
Proven record in integrated approach to large applications and technology platforms design, architecture and implementation Awareness of phases such as requirements definition, system design and testing / QA and transition to production.
Deliver and respond as per service levels defined with the customers.
Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required.
Gather the errors/problem documentation of the application by the application testers.
Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly.
Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer.
Ensure that the package complies with all client Standards Good Knowledge on ITIL.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
