APAC Cross Product Client Services

About Business Line / Function ITO Market Operations comprises Trade Processing & Support, Product Control, Client Management, Change Management and other key teams. The Middle-Office teams sit under the Product Control umbrella and cover Documentation, Reconciliation, Trade Support, P&L, Trading Portfolio & Controls. Trade-Validation teams work closely with Front-Office, Back-Office, Finance and other support teams to ensure smooth BAU operations.

Business Line / Function - COCE Processing & Support - Securities & Prime Operations APAC

Position Purpose The role is the single point of contact for a set of assigned Prime-Service clients in APAC, delivering end-to-end post-trade support across multiple asset classes. You will coordinate with internal Operations, IT and business partners to resolve client queries, ensure compliance with regulatory and BNP Paribas standards, and contribute to continuous-improvement initiatives that enhance client experience and operational efficiency.

Primary Role Responsibilities . Act as the main liaison for assigned Prime-Service clients (email / phone) and provide timely

solutions. . Work closely with Sales, Trading, Business Managers and Relationship Managers on

client-related topics. . Coordinate internally to deliver solutions within competitive timelines and meet SLA turnaround

times. . Escalate risk-related or client-impacting issues promptly and appropriately. . Handle post-trade allocation and trade exceptions for Synthetic Prime Brokerage clients. . Review CSG and client Management Information (MI) to identify improvement opportunities via

technology or process enhancements. . Participate in global and local projects (automation, process optimisation, UAT testing) to achieve

efficiency, cost reduction and risk mitigation. . Contribute solutions for new business initiatives and propose process improvements that

enhance the client journey. Other Contributions

. Support BNP Paribas permanent control framework and minimise operational failures, including fraud risk.

. Ensure compliance with internal/external regulatory and compliance requirements (AML/FS, sanctions, IT security, Code of Conduct).

. Assist in the execution of AML/FS operational controls and promptly escalate any hits for analysis.

Education, Required Skills & Competencies . University degree (e.g., Finance, Business Administration, Economics, Engineering, or related

field). . Relevant experience in post-trade operations, prime brokerage, or middle-office functions within a

global banking environment. Core Competencies

. Ownership & Results-Orientation - Proactively manage client issues and drive high-quality, timely delivery.

. Risk Awareness - Understand and apply operational risk-management principles in daily activities.

. Integrity & Ethics - Uphold BNP Paribas Code of Conduct and ethical standards. . Team Player & Cross-Cultural Awareness - Collaborate effectively across teams and

geographies. . Client Focus - Treat internal and external stakeholders as customers and anticipate their needs. . Change-Champion - Question the status-quo and suggest improvements to processes and

systems.

Essential Personal Skills . Diligence - Prioritise issues based on business impact and identify quick-win solutions.

. Resilience - Maintain composure under market-driven pressure or tight deadlines. . Communication - Active listening, clear articulation, proactive escalation comfortable interacting

with senior management. . Innovation - Lateral thinking to source alternative information and overcome obstacles. . Proactivity - Self-starter able to work independently with strong attention to detail. . Structured Multi-Tasking - Analyse problems systematically, pinpoint pain points, and implement

pragmatic solutions rapidly. .