KYC Associate

Roles & responsibilities

The QC Analyst is responsible for Providing quality checking to all the telephony logging analysts and data input/KYC analysts to ascertain whether the process and policy has correctly been applied throughout the process.

•Undertake quality control of telephony logging analysts and data input/KYC analysts throughout the whole process and monitoring calls. Feedback QC results to all teams.

•Monitoring quality control and quality assurance results on a regular basis.

•Identify individuals falling below the required benchmarks.

•Conducting Root Cause Analysis and effectively communicate the outcomes and monitor future improvements and performance.

•Conducting ad hoc and pre planned coaching support to embed development.

•Assisting team leaders in the construction and execution of quality related informal and formal development plans.

•Maintaining awareness of the regulatory landscape and use this awareness to flag issues of importance to the department.

•Reviewing and constructively challenging the department's internal processes to drive continuous improvement.

•Ensure team compliance to operational procedures.

•Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme and business standards.

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Required Skills & Qualification

•Understanding of AML/ KYC rules and compliance requirements is preferred, 0-1 years experience.

•Ability to interpret data/reporting.

•Ability to make considered decisions using point of sale documentation, and call records.

•Ability to provide feedback in a concise, accurate, constructive and timely manner.

•Ability to work successfully in a target driven environment.

•Proven experience of working in a role where attention to detail was critical.

•Experience of working in an operational environment.

Experience of working in a financial environment