Amazon Creative & Content Specialist

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

About the Role

We are looking for a detail-oriented and creative Amazon Creative & Content Specialist to support our growing eCommerce operations. This role focuses primarily on developing high-converting Amazon listing content and visuals, while also providing light customer support to ensure a seamless customer experience.

This position is ideal for someone who combines strong design skills with an understanding of Amazon marketplace standards and thrives in a structured, process-driven environment.

Key Responsibilities

1. Amazon Listing Content & Creative (Primary Focus)

• Create and optimize Amazon product listings, including:
• Titles, bullet points, and product descriptions
• Backend keywords and SEO optimization
• Design and update Amazon listing images:
• Main images (Amazon-compliant)
• Infographics and lifestyle images
• A+ Content / Enhanced Brand Content
• Ensure all content aligns with brand standards and improves conversion rates
• Conduct basic keyword and competitor research to enhance listing performance
• Maintain consistency across product variations and catalog structure

2. Customer Support (Secondary Focus)

• Respond to Amazon Buyer-Seller messages promptly and professionally
• Handle inquiries related to products, orders, and returns
• Escalate complex or sensitive issues when necessary
• Support maintenance of strong seller performance metrics (response time, customer satisfaction)

3. Social Media Creative (Secondary Focus)

• Create and publish social media content to drive traffic to Amazon listings

QualificationsRequired

• Minimum 2 years of experience with Amazon Seller Central (listings/content)
• Proven experience creating Amazon listing images and/or A+ Content
• Proficiency in graphic design tools (e.g., Adobe Photoshop, Illustrator, Canva)
• Strong understanding of Amazon SEO, listing best practices, and image compliance
• Excellent written English communication skills

Preferred

• Background or certification in Graphic Design, Digital Marketing, or related fields
• Amazon-specific training (e.g., Amazon Ads, listing optimization)
• Experience working with US-based eCommerce brands
• Familiarity with tools such as Helium 10, Jungle Scout, or similar
• Basic knowledge of Amazon policies and customer service standards

Key Competencies

• Strong attention to detail and brand consistency
• Ability to follow SOPs and structured processes
• Creative, yet conversion-focused mindset
• Highly organized, reliable, and responsive
• Comfortable balancing creative and operational responsibilities

Nice to Have

• Experience with Amazon PPC or campaign creatives
• Video editing or short-form content creation
• Experience managing multiple SKUs or large product catalogs

What Success Looks Like

• Consistent delivery of high-quality, conversion-optimized listings
• Visually engaging content aligned with brand identity
• Timely and professional customer communication
• Measurable improvements in listing performance and customer experience

Work Schedule:

11:00 PM - 8:00 AM PHT

Work Setup:

Home-based

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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