After Sales Manager
After Sales Manager
best tools group careers- Posted a month ago
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Job Description
Key Responsibilities
- Manage and oversee daily aftersales operations (returns, repairs, warranties, and customer concerns)
- Develop and implement aftersales policies, SOPs, and service standards
- Ensure timely resolution of customer complaints and service requests
- Monitor and improve customer satisfaction and retention rates
- Coordinate with sales, warehouse, and suppliers for product issues and replacements
- Handle escalation of complex or high-value customer concerns
- Analyze aftersales data and generate reports (turnaround time, defect rates, etc.)
- Train and supervise aftersales staff and service teams
- Ensure compliance with company policies and service quality standards
- Recommend process improvements to enhance efficiency and customer experience
- At least 3–5 years of experience in aftersales, customer service, or service operations
- With at least 2 years in a supervisory or managerial role
- Experience in retail, hardware, construction, or similar industry is an advantage
More Info
Key Skills
About Company
Skills:
Real Property regulations, Leadership, Team Management, Negotiation, real estate license, Customer Service, Coaching, Sales CRM tools, property marketing, Communication, Presentation
Skills:
Negotiation, Customer Service, Real Estate Sales, Presentation
Skills:
Demand Forecasting, service quality improvement, technical service training, spare parts business management, call center operations management
Skills:
Leadership, Market Analysis, Analytical Skills, Customer Relationship Management, Strategic Thinking, Customer service, Reporting, Communication, Sales strategies
Skills:
quality assurance, customer service, data-entry, technical support, call center operations management, Microsoft Office Suite, Windows PC applications, workforce management