After Sales Manager
After Sales Manager
best tools group careers3-5 Years
- Posted a month ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Manage and oversee daily aftersales operations (returns, repairs, warranties, and customer concerns)
- Develop and implement aftersales policies, SOPs, and service standards
- Ensure timely resolution of customer complaints and service requests
- Monitor and improve customer satisfaction and retention rates
- Coordinate with sales, warehouse, and suppliers for product issues and replacements
- Handle escalation of complex or high-value customer concerns
- Analyze aftersales data and generate reports (turnaround time, defect rates, etc.)
- Train and supervise aftersales staff and service teams
- Ensure compliance with company policies and service quality standards
- Recommend process improvements to enhance efficiency and customer experience
- At least 3–5 years of experience in aftersales, customer service, or service operations
- With at least 2 years in a supervisory or managerial role
- Experience in retail, hardware, construction, or similar industry is an advantage
More Info
Key Skills
About Company
Skills:
Negotiation, Customer service, Marketing
Skills:
B2b Sales, Customer Support, sales growth, contract closing, after-sales service, Negotiations
Skills:
Outlook, Excel, customer service, data-entry, Word, technical support, Powerpoint, call center operations management, Microsoft Office Suite, Windows PC applications
Skills:
Logistics support, Field Sales, Market research, Customer service, Negotiation Skills, Sales strategies, Team Coordination, Territory Management
Skills:
clinic management , healthcare operations, customer service, sales leadership