This is a remote position.
About the Role
We're looking for a highly organized and proactive Admin & Customer Support Specialist who can provide excellent customer service while supporting day-to-day administrative operations. This role is ideal for someone who is detail-oriented, a strong communicator, and comfortable handling multiple responsibilities in a fast-paced environment.
In addition to core support functions, this role requires someone who can take ownership of administrative workflows, assist with financial-related tasks such as collecting dues, and create organized, scalable systems and documentation.
Key Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Handle inbound inquiries and resolve customer concerns in a timely and professional manner
- Maintain accurate records of customer interactions and updates in the system
- Process cancellations and manage customer account updates
- Collect and follow up on dues owed in a professional manner
- Assist with administrative tasks such as data entry, scheduling, and reporting
- Create and edit Google Sheets, including building and maintaining formulas
- Develop Google Slides presentations as needed
- Document and maintain Standard Operating Procedures (SOPs)
- Manage and organize inbox communications efficiently
- Support internal teams with coordination and documentation
- Perform outbound calls as needed (follow-ups, confirmations, or basic outreach)
- Help improve processes to enhance overall customer experience
Requirements
Requirements
- Proven experience in customer support, administrative support, or a similar role
- Strong verbal and written English communication skills
- Neutral or minimal accent with a clear and professional phone presence is required
- Highly organized with strong attention to detail
- Ability to multitask and manage time effectively
- Tech-savvy and comfortable using CRM tools and communication platforms
- Familiarity with implementing or leveraging AI tools to improve workflows and efficiency
Nice to Have
- Experience using MindBody
What We Offer
- Remote work environment
- Competitive compensation
- Opportunity for growth and long-term collaboration
- Supportive and dynamic team
Application Instructions
Please submit a voice recording outlining your relevant experience, along with your updated CV.
