Job Description
General support functions for International Moving Services Operations. Responsible for shipment tracing, data entry, documentation handling (preparing, collecting, distributing & saving to SISTRS), & downstream cost containment for HHG's international shipments. Will have contact with Coordinators, Agents, Vendors and Port Brokers.
Essential Functions/Responsibilities
40(%) Shipment Tracing: Through shipment prompts, confirming events occurred and then updating ProMove and the IMC accordingly.
30(%) Documentation Handling: Responsible for arranging all shipping documents & processing with Coordinators, Agents, Vendors and Port Brokers and uploading to SISTRS database.
20(%) Keep Coordinators, Agents, Vendors and Port Brokers informed of status changes in a timely manner.
10(%) Other duties as assigned, including communications, desk coverage, and registering files as needed.
Qualifications
Proficient in Microsoft Office applications (Excel, Word, Outlook)
Ability to prioritise and handle multiple tasks
Well organized
Detail Oriented
Goal Oriented
Excellent Communication skills both oral and written
Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
1-2 Years Of Customer Service Or Transportation Experience Preferred
Primary Tasks
Sea
File ISF & clear error, if applicable
Check if shipment sailed
Send Customs DP Pre-alert
Confirm import docs received by broker
Confirms Vessel Arrival
Confirm customs entry submitted
Confirm container pick up from point of entry
Confirm shipment arrived at Destination Agent's warehouse
Confirm Last free day of container
Confirm empty container ready for pick up
Confirm empty returned on time
Upload Agent & Vendor communication emails to SISTRS platform
Collect signed delivery docs
Air
Check if flight departed
Send Destination DP pre alert and documents to Customs broker
Confirm Flight Arrival
Confirm customs entry submitted
Send Transmittal letter to the Destination Agent
Confirm shipment picked up from airport
Confirm shipment arrived at Destination Agent's warehouse
Upload Agent & Vendor communication emails to SISTRS platform
Collect signed delivery docs
3rd country
Sea
Confirm vessel sailed
Send OBL/Inv/telex to Destination Agent
Confirm vessel arrival
Collect signed delivery docs
Upload Agent & Vendor communication emails to SISTRS platform
Air
Send Telex flight info/inventories to the Destination Agent
Confirm flight departed
Confirm flight arrival
Collect signed delivery docs
Upload Agent & Vendor communication emails to SISTRS platform
