About the Role
We are looking for an Accounts Receivable Supervisor to lead our day to day AR operations within a COE environment. This role plays a key part in ensuring billing accuracy, cash flow health, and a strong control environment for our regional operations.
This role is responsible for supervising the AR team, ensuring accurate and timely billing, collections, and month end close activities, while driving process improvements and service quality.
This is a handson supervisory role with you being close to work, the team and the numbers.
Key Responsibilities
AR Operations & MonthEnd Close
- Supervise daily Accounts Receivable activities including billing, cash application, collections, customer refunds and adjustments
- Monitor AR aging and overdue balances, drive timely follow ups and proactively escalate risks
- Ensure accurate and timely monthend close activities related to AR, including reconciliations and reporting
- Review and approve customer payments and ARrelated journal entries prior to posting
- Support preparation and review of customer aging and AR balance reconciliations
- Ensure timely issue resolution by partnering with internal teams and external stakeholders as needed
Billing & Revenue Accuracy
- Validate carrier reports against systemrecorded transactions, ensuring completeness and accuracy, and promptly highlight material discrepancies for investigation and follow up
- Understand customer contract pricing structures and ensure all pricing, rate components, and usage data flow correctly into the invoicing process
- Prepare and review monthly client invoices, ensuring accuracy, completeness, and full alignment with validated data, approved pricing, and contractual requirements
- Partner with Local Finance to ensure billing outputs appropriately support revenue recognition needs, while maintaining AR ownership of billing execution and upstream data integrity
Note: Technical revenue accounting policies and accounting judgments remain with Local Finance
Improve Processes & Controls
- Ensure AR activities comply with company policies, approval matrices, and internal controls
- Identify recurring issues, gaps, or inefficiencies and lead process improvement initiatives
- Act as escalation point for AR related issues and customer disputes
- Track service levels, monitor operational KPIs, and support continuous improvement efforts
- Support remediation of control gaps identified through audits, reconciliations, or incident reviews
Lead & Develop the Team
- Supervise, coach, and develop a small team of AR analysts
- Allocate work, set clear priorities, and monitor performance against SLAs and quality standards
- Support onboarding, skills development, and ongoing training for team members
- Foster a culture of accountability, collaboration, and continuous improvement
- Provide regular coaching, feedback, and performance checkins to support team development
What We're Looking For
Required
- 5+ years of experience in Accounts Receivable/OrdertoCash/Billing operations
- 2+ years in a supervisory, team lead or Senior AR role
- Strong working knowledge of AR processes, aging management, billing, collections, and reconciliations
- Experience working in a high volume, process driven shared service/COE environment
Preferred
- Exposure to revenue accounting concepts or billing to revenue data flows
- Background in process improvement or standardization initiatives
