- Collections Management: Proactively manage a portfolio of past-due accounts,
prioritizing based on aging and impact.
- Customer Relations: Serve as the primary point of contact for customers, handling
inquiries, resolving billing issues, and fostering positive relationships through
professional and empathetic communication.
- Analysis & Reconciliation: Analyze aging trends, credit balances, and payment
discrepancies to ensure accuracy and identify opportunities for process improvement.
- Dispute Resolution: Investigate and resolve billing disputes and discrepancies
efficiently and effectively.
- Collaboration: Work closely with Account Managers and other internal teams to
address customer issues and facilitate timely payments.
Your Needed Skills And Experience
- Experience: At least 3 years of B2B collections experience.
- Technical Skills: Proficiency with MS Office and Excel. Hands-on experience with
NetSuite and ConnectWise is a big plus. Experience with RingCentral is also a plus.
- Communication: Exceptional written and verbal communication skills for clear and
professional interaction with both customers and internal stakeholders.
- Organizational Prowess: A proven ability to manage multiple priorities and
consistently meet deadlines in a fast-paced environment.
- Problem-Solving: A keen eye for detail to spot discrepancies, paired with a proactive,
problem-solving mindset to investigate and resolve issues from start to finish.
